respects your right to privacy and we understand that you want to know about how we manage the confidentiality and security of the information you might provide in the course of your dealings with us. We take your privacy very seriously and are committed to safeguarding the privacy of our all of our members, partners and website visitors and developing technology that gives you the most powerful and safe online experience.

An important part of our commitment to proactively ensuring your privacy, is our strict adherence to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information. Detailed information on the Australian Privacy Principles can be access through the Office of the Australian Information Commissioner website.

The information contained in this policy applies to the website and governs collection, storage, use and disclosure of personal information. By providing personal information to us and using the website, you consent to the collection, storage, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

How we collect your personal information.

Personal information is information we hold that is identifiable as being about you. We collect personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our products or services to you.

We require our team members use passwords when accessing our systems. Monitor and protect systems to prevent and detect any unauthorised access to our systems. Require monitoring and mandatory data breach notification from any solution partners, including our infrastructure providers

When we transmit data we use 128-bit AES encryption, protected through the use of the 128-bit Transport Layer Security (TLS) protocol.

When information we hold is identified as no longer needed to deliver services to you, we ensure it is effectively and securely destroyed, deleted or de-identified. Information may be used to send information, provide updates and process your product or service order.

We may also collect information when you provide feedback, when you provide other information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information or communicate with us.

We take the security of this information very seriously and are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

Unfortunately, no data transmission over the Internet can be guaranteed as entirely secure. We will use reasonable endeavours to keep information and materials secure and confidential. Once we have received your information, we take reasonable steps to preserve the electronic and physical security of this information in accordance our Terms of Use and this Privacy Policy.

We may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

Except as specifically set out in this Privacy Policy, we will not sell or disclose your personal information to any other person or use your personal information for any other purpose without your prior consent, unless authorised or required by law. Generally, we will only use and disclose your personal information for the following purposes:

To provide you with information you request about us or the products or services we offer

To provide information to persons expressly authorised by you

To provide products or services you request from time to time

To determine and notify you of what products or services (including third party products and services) we consider are likely to be of most interest to you

To process and obtain payment for any products or services you order from us.

If necessary, to verify your identity, and to contact you for direct marketing and promotional purposes including providing you with information about new products or services, events and special offers, unless you tell us that you do not wish to receive this type of information.

We may use your data and any personal information which you have provided us to enhance the service we are providing you.

We may contact you by a variety of measures including, but not limited to telephone, email, video calls, SMS or mail. takes all reasonable steps to allow you control over your data. You may speak to us about your account by emailing us at any time at

Disclosure of your personal information.

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of its customers or third parties.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

Sometimes we may not be able to provide you with access to all of your personal information and if this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

Complaints about privacy.

If you have any complaints about our privacy practices, please send us details of your complaint addressed to the General Manager,, Suite 106, 358 Clarendon Street, South Melbourne, Vic, 3205 of via We will investigate the complaint and provide you with a written response (which could include email) as soon as we can and normally within 30 days from the date you first contacted us.

Changes to our Privacy Policy.

Please be aware that we may change this Privacy Policy in the future. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy.

You may opt out of marketing communications if that is your wish. You can opt in or out of receiving direct marketing communications from by sending a request to There are however, certain forms of essential correspondence users cannot opt out of receiving, which include correspondence relating to the service or products we provide to you, notifications of changes to this Privacy Policy or anything else we are required or authorised to send you in accordance with Australian law.


We use “cookies” in order to provide you with the best online experience possible and to identify you on return visits. Cookies are very small files which are sent and stored in your web browser on your device’s hard drive. may access these to understand more about your preferences in order to deliver a more relevant experience. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings.

Our website may from time to time use cookies to analyses website traffic. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google AdWords. These ads may appear on this website or other websites you visit.

Third party sites.

The website may contain links to other websites operated by third parties. does not recommend or endorse those other websites or the products and services provided on those sites. is not responsible for the condition or content of those websites as does not have control over those websites. makes no representations about the accuracy of any information contained on any other websites and is not responsible for any loss arising directly or indirectly from you using, assessing or attempting to access those websites.

Our commitment to a better digital experience. is committed to providing you with a better online experience and more personalised services and endeavour to do so as technology evolves and new products become available.

It will be necessary for our Privacy Policy to change from time to time to account for further developments of the service offering and we will provide you with reasonable notice of any significant changes.

This Privacy Policy, and any terms and definitions in it, should be read in conjunction with the terms and conditions of sale and service. Available in a PDF soft or hardcopy on request. If any part of this Privacy Policy is inconsistent with any term set out in the terms and conditions of sale and service, the terms of this Privacy Policy will prevail to the extent of the inconsistency.